inlingua Malta - Terms & Conditions

Payment Terms

Upon confirmation of booking and receipt of invoice, 25 % deposit must be made by Bank Transfer, Credit Card or Secure Online Payment via Flywire as follows: Balance to be settled 3 months prior to arrival date.

From 3 months prior to arrival date: Full payment within seven (7) days of confirmation of booking.

BANK TRANSFER: Payment together with Bank charges on receipt of invoice. Bank details provided on invoice and listed below.

Kudos Ltd
Branch: HSBC p.l.c. High Street, Sliema
SLM 1549, Malta
IBAN No: MT08 MMEB 4406 0000 0000 0625 6218 001
Account Number: 006 256218 001
Swift Code: MMEBMTMT
Sort Code: 44060

ONLINE PAYMENT: Secure payment can be done through the Flywire link that will be listed in your official invoice, issued by the school.

All fees are to be settled before the enrolment start date and no student will be allowed to start their course until full payment has been received.

Cancellation Fees/Refund Policy

In the event that you cancel your booking the following refunds will apply:

For cancellations 30 days prior to course or accommodation start date (whichever comes first) inlingua will refund fees received as listed below less non- refundable charges. (Registration fees - Visa assistance, Medical insurance fees if applicable - Administration charges)

30 days prior to arrival date - Full refund (excluding non-refundable charges/ *cancellation fees for accommodation)

14 days prior to arrival date - 75% of invoice (excluding non-refundable charges/ *cancellation fees for accommodation)

7 days prior to arrival date - 50% of invoice (excluding non-refundable charges/ *cancellation fees for accommodation)

3 days prior to arrival date - 25% of invoice (excluding non-refundable charges/ *cancellation fees for accommodation)

Cancellation 2 days prior to arrival and “no shows” - no refund

*Hotel Accommodation - cancellation 1 month prior to arrival - no refund

Upon quote, Host Family Accommodation will only be made available for the first 48 hours following a request.

In cases of illness or holidays planned through the duration of the course, the head of school needs to be informed. Lessons missed for this reason will not be replaced or refunded.

Postponements

Course postponements less than 30 days before start of course will be made at a charge of €100.

Accommodation postponement are charged a fee according to the supplier in question.

Double Banking

inlingua Malta reserves the right to adapt a double-banking system whereby students may have a varied time-table in which lessons are delivered either in the morning or in the afternoon.

Visas

Students travelling on a VISA must plan ahead and check with their local Maltese representation with regard to timings for VISA application.

inlingua Malta will issue a Confirmation letter, a ProForma invoice and a Letter of Acceptance for Visa application upon full payment.

There is a charge of €35 for Visa assistance. Any additional cost incurred should documents be sent by courier are to be borne by the student.

Cancellations after VISA refusal

Any cancellations due to VISA refusals must be made in writing and communicated to info@inlinguamalta.com within three (3) days of receipt of the refusal document sent by the issuing Embassy/Authority. In the event of a refusal the following cancellation charges apply:

7 days prior to arrival - 3 days host family/ Residence accommodation/ full stay hotel accommodation +*non-refundable charges

Less than 7 days prior to arrival - 1 week tuition + 1 week host family/Residence accommodation/ full stay hotel accommo- dation + *non-refundable charges*

(*Non-Refundable Charges include registration/Visa Assistance/Courier/Admin fees).

Cancellations or shortening of courses af- ter Visa has been issued No refunds are granted to students failing to arrive or who are absent during their course. Periods of absence are not compensated with free extensions at the end of the course. In the case of students being granted a visa, non-arrivals, late arrivals and periods of absence will be reported to the immigra- tion authorities.For all other reasons, cancellations must be made in writing and the following cancellations charges apply:

Between 1 - 21 days prior to arrival date - 4 Weeks tuition and accommodation fees, Registration Fee and Admin charges will be retained.

For no-shows, or cancellation or shorten- ing of courses after arrival date – no refund will be given.

Postponement of courses

In the event that, between 14-21 days prior to course start date the entry visa application approval is still pending students can opt to postpone their course to a later starting date within the current year against a fee of €145. On confirmation of Visa approval, cancellation policies above apply.

In case of visa not being granted after full and correct application, students may opt to file an appeal with the appeals court

Local Government Taxes

inlingua Malta will not be held responsible for any additional taxes introduced by the Maltese Government through 2024 and these, if any, must be borne by the student.

Online Test Before Arrival

Adult students are to complete the online placement test at www.inlingua-pot.com before your arrival - failure to do so will mean completing the test on the first day of school resulting in the possible loss of the first 2 lessons. No refund will be of- fered for these missed lessons. Junior stu- dents (5 - 12 year olds) will be sent a digital test but may also be tested on their first day of school.

Courses/Books/Reduced Lessons

inlingua Malta will endeavor to provide reserved courses in full. For courses in which not enough participants are registered, inlingua Malta will offer a suitable alternative equivalent to the courses booked or convert course credit to one-to-one lessons. This information will be communicated to the student, 7 days in advance.

Under no circumstance are course fees transferable to a 3rd party. Credit towards courses must be utilised within the same year.

Where only 1 or 2 apply for an exam preparation course, inlingua will apply a reduced hour procedure in which 30 lessons will be reduced to 20 lessons.

Attendance

In order to receive a certificate of attendance students must attend a minimum of 80% of lessons scheduled. Students whose attendance falls below this level may be asked to leave the programme. Students travelling on a visa who fall below the required attendance level will be reported to the immigration authorities.

Child Supervision/Travelling Unaccompanied Minors

Students booking Junior Courses travelling with accompanying adults are supervised during school hours.

Unaccompanied minors aged between 13-14 years travelling on their own must contact their airline for clarification and pay stipulated unaccompanied minor’s fees (if applicable) when booking their flight tickets. Minors who have not filled in an unaccompanied minor form and paid relevant charges will NOT be allowed to travel. Proof of payment must be provided on confirmation of booking.

An airport supervision charge of €40 per way must be added for unaccompanied minors wherein an inlingua representative will meet on arrival/check-in the minor student and wait with the student prior to handing over to an airline representative prior to the departure flight. This policy is being imposed by various airlines and clarification prior to travelling is ESSENTIAL.

Eco Contribution Tax

All local and foreign guests at the age of 18 years or older, staying at any type of accommodation, are required to pay an Environment Contribution. The rate is that of €0.50 per night up to a maximum of €5 (10 nights +); for each continuous stay in the Maltese Islands including Gozo. This contribution applies for hotels, guesthouses, hostels, self-catering apartments, B&Bs and host families.

Parent/Guardian Consent Form - Students under 18

It is imperative that the Parent/ Guardian Consent Form sent by our Sales Department on application of booking is duly filled and signed by Parent/Guardian. inlingua Malta cannot take responsibility regarding the well-being of students under 18 travelling unaccompanied without the relevant form in hand.

Customer Care & Student Assistance

The inlingua Malta team is freely available to assist students and deal with all circumstances during their stay. Feedback forms are available at reception. If at any time a student is unhappy with any aspect of their course, accommodation or leisure activities they may opt to bring this to our attention either verbally or in writing. inlingua Malta will not accept any complaints after a student’s stay in Malta has ended; unless communicated as detailed above.

Code of Conduct

Dismissal Policy: inlingua Malta expects that all students are well-motivated, polite and considerate towards members of staff, host-families and fellow students at all times. inlingua reserves the right to exclude/expel a student from a programme/course in the event of misconduct within the school/place of accommodation/elsewhere. Stipulated curfew imposed on students living within a host family must be adhered to. Failure to abide by local laws and regulations could also result in expulsion. In the case of expulsion no refunds will be given. Should a student be sent back home extra travelling costs are borne by the student.

Host Families Arrivals /Departures

Students lodged at Host Family should arrive at the Host Family between 11:00 and 23:00 and depart before 15:00. Students staying at a host family should make sure that their luggage and personal belongings are packed and their room is vacated if their departure time is after 15:00. Should students want to benefit from facilities or meal plans outside the suggested arrivals and departures times this should be agreed upon on confirmation of flight details and extra nights will be charged accordingly.

Host Family Curfew Times

Students staying with a Host Family are asked to respect curfew times. Students between the ages of 13 and 15 are to be home at 22:00. Student between 16 and 17 should be home before 00:00.

Transfers

In order for inlingua to provide an efficient airport transfer service, all flight details must be received in full (i.e. Flight number, Arrival and Departure time, Airline and point of origin) no later than 7 days prior to arrival. If not provided 7 days prior to arrival, students will not be entitled to a refund in the case of missed transfers. Airport transfer fees include a maximum of 1 hour waiting time.

In the event of a flight delay exceeding 1 hour, students will be charged an addtional €15 per hour pro rata on their first day at school.

Photography, Filming & Sound Recording

During the course of a student’s stay, the School may arrange to record, photograph or shoot video footage for its promotional purposes only, both printed and online. Any student who does not wish to participate should express this and indicate at the time of recording, photographing or video shooting the wish not to participate.

Public Holidays

1st January, 10th February, 19th March, 29th March, 31st April, 1st May, 7th June, 29th June, 15th August, 8th September, 21st September, 8th December, 13th December, 25th December - Some and not all of the lessons that fall on public holidays during week days will be made up during the rest of the week.

Insurance/Liability

Students must have adequate health, accident and travel insurance while attending any of our programmes. It is recommended that all personal belongings such as cameras, iPod, iPads, laptops and other valuables are insured prior to arrival. This should be obtained from your country of residence. inlingua Malta will not be held liable for loss, damage or injury to persons or property. Student insurance, compulsory for students below the age of 18, can be purchased from inlingua Malta prior to arrival. We recommend that students prepare a photocopy of their passport or ID card prior to their arrival in Malta.

Leisure Programme

inlingua Malta reserves the right to make changes to the leisure programme due to weather conditions or any other reasons beyond our control. No refunds nor changes can be made on prepaid activi- ties included in our programmes.

Long stay Packages

Students booking courses of a duration of 8 weeks or more are not entitled to a refund or course credit in case of them cancelling their course, accommodation or any other ancillary service booked during their stay. Long-stay students who are NOT travelling on a VISA may opt to take a total of 1 week holiday per 8 week course stay which may be extended to accommodate the full course weeks. Any additional holiday weeks added are automatically lost and are not refundable. In order to avail of this service, the student must first inform the sales or academic department. In such cases, inlingua does not guarantee continuity in course syllabus.

Force Majeure

inlingua Malta will not be responsible for any failure to comply with any of its obligations (and therefore shall not be required to provide any compensation) if the failure is occasioned by any cause beyond inlingua’s reasonable control; nor shall inlingua be held responsible for any costs incurred by or on behalf of the student as a result of any such cause. Such causes shall include but shall not be limited to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster and unusually adverse weather conditions.

Last update 28.02.2024